Here are eleven well-known help desk software solutions, as of my most recent informational update in September 2021, that have been acknowledged for their features & capabilities.
It’s important to remember that software rankings might change over time, so it’s always a good idea to check up on the most up-to-date evaluations and comparisons before making a purchase.
The Zendesk platform includes tickets, live chat, which a knowledge base, and is well-known for its intuitive design. It works for corporations of any size.
Support, technology, and self-service are just some of the features available from Freshdesk. It’s well-liked because to its user-friendliness and scalability.
Jira Service Management is a favorite among IT departments because of its ability to track incidents, fix problems, and implement changes.
Intercom is a customer service platform that focuses on keeping in touch with consumers at every stage of their journey via the use of live chat, email, and an extensive knowledge base.
Kayako is well-known for its omnichannel service, which includes the incorporation of email, chat, & social media into interactions with customers.
Integration with additional Zoho apps, as well as ticket tracking and artificial intelligence-powered support, are all features of Zoho Desk.
With its user-friendly interface, Help Scout is an email-based support and collaboration platform that also generates reports.
Ticketing, self-service, and connectivity with other platforms are just some of the customer support efficiency boosting features offered by HappyFox.
Desk.com is a customer service platform that connects well to different Salesforce resources and is owned by the company.
LiveAgent is a single platform that integrates a number of different customer service methods (live chat, email, Facebook and Twitter, and an internal contact center).
The features, price structures, and ideal customers for each of these support desk software programs vary widely. Consider your unique requirements and the characteristics that will have the most impact on your organization before making a final choice. You should also look at some comparisons and reviews that aren’t too old to make sure you’re making the ideal decision for your business.